Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to investigate complaints which Frontier Airlines failed to refund the price of flights canceled because of the coronavirus outbreak and made it practically impossible for men and women to use vouchers for other flights during the pandemic.
In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser stated his office had received above 100 complaints coming from Colorado and twenty nine other states about the Denver-based low cost carrier since March, more than any other business.
Individuals said that Frontier refused to issue them a refund when flights had been canceled due to the pandemic, that Weiser said violated department laws that refunds are actually due even when cancellations are actually because of to circumstances beyond airlines’ control. Other people who received vouchers for use on succeeding flights after voluntarily canceling their travel plans have been not able to redeem them. Some were rejected by the airline’s site and were unable to extend the 90-day time limit for using them or perhaps ended up being limited to utilizing the vouchers on just one flight, he wrote. Still others who sought assistance with the airline’s customer service line were written on hold for many hours and were disconnected frequently, he said.
Weiser said that the Department of Transportation was at the best place to take a look at the complaints and said it should issue fines of as much as $2,500 a violation when appropriate.
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Businesses cannot be allowed to make use of customers during the time and must be held accountable for deceptive and unfair conduct, he said in a statement.
Frontier said it has remained in total compliance with division rules as well as regulations regarding flight modifications, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted to faith that is good to take care of our passengers compassionately and fairly, the business said in a declaration.
Claims about getting refunds from airlines surged this particular spring. In May, Chao asked airlines to be as considerate and flexible as you can to the requirements of passengers who face financial difficulty.
In the department’s May air travel consumer report, the most recent offered, Frontier had the third highest price of general issues, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from buyers that go through the problems of filing a criticism with the division, not people who only grumble to an airline.